Frequently Asked Questions

Everything you need to know about shopping at SMETS

What is the SMETS return policy?

We offer a 14-day return window for all items, provided they are in their original condition with all security tags and designer packaging intact.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you ship internationally?

Yes, SMETS ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

Are the products on SMETS authentic?

Absolutely. Every item sold on SMETS is sourced directly from the designer brands or their authorized distributors, ensuring 100% authenticity.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment.

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer service team within 1 hour of placing your order.